Refund Policy

 

Digital Products

All products sold on digiawesomeness.com ("we," "us," "our") are digital products delivered electronically. Because of the nature of digital goods, we handle refunds differently than physical merchandise.

We offer a 14-day money-back guarantee on our core digital products.

To be eligible for a refund:

• The request must be submitted within [14] days of the original purchase date.
• The request must include proof of purchase (order number or receipt) and a brief explanation of the issue.
• The product must not have been substantially used, downloaded in full, duplicated, or extensively copied beyond what is reasonably needed to evaluate it.

Refunds are considered on a case-by-case basis to ensure fairness to both our customers and our business. Because digital files cannot be "returned" once accessed, we reserve the right to decline a refund if a product has been fully downloaded, copied, or used over an extended period.

Bonus or promotional items included with a purchase (for example: [bonus template / free add-on / bundled extra]) are provided as additional value and are not eligible for refunds on their own, due to their supplementary nature.

Subscriptions (if applicable)

If any of our products are sold on a subscription or membership basis:

• Refunds apply only to the first billing period.
• Subsequent recurring payments are non-refundable.
• Cancelling a subscription stops future charges but does not refund payments already made.
• You can cancel anytime by [contacting us / through your account settings].

Non-Refundable Situations

We generally cannot offer a refund if:

• The request is made after the refund window has closed.
• The product has been fully used, downloaded, or implemented.
• The issue is due to a change of mind rather than a fault with the product.
• The product was purchased on final sale or clearly marked as non-refundable.

Faulty or Not-as-Described Products

If a digital product is faulty, doesn't work as described, or you received the wrong file, contact us — we'll typically fix the issue or offer a replacement/refund regardless of the standard window, in line with your consumer rights in your country of residence.

How to Request a Refund

To request a refund, email support@digiawesomeness.com with:

1. Your order number
2. The email used at checkout
3. A brief explanation of your request

We aim to respond within 1–3 business days.

Contact Us

Questions about this policy? Reach us at support@digiawesomeness.com

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